Supreme Committee for Delivery & Legacy Qatar Careers 2023 – For Hayya B2B Support Manager Jobs In Doha

Key Responsibilities

• Oversee day-to-day operations of a remote B2B support team
• Provide oversight of operational resource allocations to meet service level commitments
• Guide the team in effective management of client relationships and resolution of client issues
• Manage workloads through a ticketing system while adhering to established processes
• Provide guidance to resolve complex and project related issues
• Promote a co-operative, collegial, and knowledge based approach to problem solving
• Mentor client liaison officers in overall customer experience
• Identify patterns of concerns and make recommendations of opportunities for process improvements
• Collaborate with partner teams to achieve shared objectives and lead continuous improvement efforts
• Collaborate with technology team on escalated issues and communicate effectively with clients in a timely way
• Create effective support processes that will increase the efficiency of liaison

Job Requirements

Education and certifications

Bachelor’s degree (preferably in Computer Science or Information Technology) or any relevant field. Extensive experience in the areas of either guest management (VIPs/VVIPs/Hospitality) or corporate sponsors – though media groups and team services or others also accepted. Arabic, English, French, Spanish, or German speaking candidates given priority though all other languages welcome.
Experience and skills
• A minimum of 5 years of proven experience in tech support, customer support or service desk position
• Team lead/supervisor experience preferred
• Professional Certifications such as Linux, will be preferred
• Ability to diagnose and troubleshoot technical issues
• Autonomous and self-governing; able to work independently with little direction
• Outstanding written and verbal communication skills
• Excellent leadership and interpersonal skills
• Strong problem-solving skills and thought leadership
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to manage multiple projects to completion and meet deadlines
• Proven ability to work effectively with customers and internal stakeholders