Talabat Vacancy – Coordinator Riders


Role Summary
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps
What’s On Your Plate?

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Lead a Team of Rider Coordinators and/or Rider Captains
  • Manage rider roster with proper allocation of shifts/breaks/off-days etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipment’s
  • Groom rider quality (behavior, appearance, professionalism, presentational etc)
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and responsible for coaching/warning riders
  • Audits fleet appearance & rider behavior via on ground visits.
What Did We Order?

  • Bachelor’s Degree
  • 2-3 years of experience in food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
  • Influencer and a negotiation with good public speaking and presentation skills
  • People management skills: Experience of managing bigger group of people.

To apply for this job please visit deliveryhero.wd3.myworkdayjobs.com.