Talabat Vacancy – Online Account Manager


Who are we?
As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started.
Role Summary
Responsible for developing the business through partner restaurants via in-person & phone calls and maintaining long-term relationships through regular calls and emails. Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
What’s On Your Plate?

  • Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
  • Maintain continuous business relationships with clients/ restaurants via in-person visits, regular phone

calls and emails.

  • Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
  • Make sure that the menus of the clients are up to date at all times.
  • Optimize the restaurant content (MOA, delivery time).
  • Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
  • Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
  • Generate food coupons, promotions and vouchers from existing restaurants.
  • Convince clients/restaurants to the brand promotion of Talabat pictures.
  • Transmission method optimization: Convincing client/restaurant to implement track order feature and changing the transmission method to WLA.
  • Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
  • Encourage restaurants to subscribe to the online payment gateway.
  • Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
  • Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
  • Maintain accurate records of all sales and prospecting activities including:
  • Closed sales
  • Follow-up activities
  • Sales expense report
  • Increased sales report after placing promotions, vouchers and coupons
  • Restaurant analysis sheet
  • Account management report
What Did We Order?

  • Bachelor’s Degree in Business Administration or any other related field
  • Minimum of 3+ years’ experience in Sales / Account Management
  • Negotiation Skills
  • Ability to meet deadlines and be flexible in working
  • Fluent in both languages Arabic and English
  • Communication skills (Written and Verbal)
  • Excel Skills

To apply for this job please visit deliveryhero.wd3.myworkdayjobs.com.