Talabat Vacancy – Team Lead Account Management


Role Summary
Responsible for developing the business by leading the team of account managers and aligning with other departments to grow the team’s portfolio.
What’s On Your Plate?
  • Supporting the team by preparing and conduct training materials on AM role and OKRs, business economics, Sales, Talabat Enquiry process and POCs, organization and new products.
  • Leading the team to assure monthly targets are achieved.
  • Assuring the Team are receiving the required data and reports on daily basis in order to manage their portfolio.
  • Aligning with other departments such as HR, marketing and logistics in order to prepare monthly, quarterly and yearly growth plan on an area/portfolio level and for the AM team.
  • Conduct business reviews with Team and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share
  • Maintain a continuous business relationship with partners
  • Train and support the team on how to provide excellent service and support for the partners in order to build strong relationship and resolve operational issues between partners and the company
Lead the team of account managers to:
  • Ensure that partners are up to date on how to use the vendor portal
  • Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
  • Ensuring that partners are receiving their monthly and quarterly growth plans from their account manager which includes partner’s growth comparison to talabat on an area and cuisine level, menu optimization suggestions, roadmap to healthier and faster operation (Fail rate, Vendor Delay, transition-relate issue), tailored marketing tool plan and the expected ROI,
  • Assuring all partners have updated knowledge of Talabat/partner-related enquiry processes, SLAs, operation hours and points of contacts.
What Did We Order?
  • Bachelor’s Degree within Business Administration or any other related field
  • 4-6 years’ experience within Sales
  • Strong analytical and mathematical skills
  • G-suit and MS office suit Skills
  • Comfortable working in a challenging environment
  • Training Skills
  • Leadership Skills
  • Negotiation Skills
  • Problem Solving Skills
  • Decision Making Skills
  • Ability to meet deadlines and be flexible in working hours/environments
  • Fluent in both languages Arabic and English
  • Communication skills (Written and Verbal)

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